sartori-software.com
delivering high quality services and applications for your business since 1997
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General Terms and Conditions

The Use of this web site, the software provided by this web site and custom developed software is subject to these Terms and Conditions and any other rules or policies that are published on this web site.
Please read these Terms and Conditions carefully before using this site, request custom software development, or downloading software from this site.
By using this web site, software provided by this web site, or custom developed software by the owner of this web site, you agree to be bound by all of the terms and conditions described hereafter.

sartori-software reserves the right to modify these Terms and Conditions at any time and without prior notice.

Services of sartori-software

This site is owned and operated by sartori-software (Stefano Sartori).
The site provides on-line information on services and products offered by sartori-software.

Copyright, Restrictions and Use

The contents displayed on this web site, contained in end user- and custom developed software, including but not limited to text, graphics, animations, logos, trademarks and source code are property of sartori-software.
All trademarks and logos not belonging to sartori-software are property of their respective owners
You may not use, modify, adapt, or in any way alter these materials and contents without the permission of sartori-software.
You agree not to use any contact information and e-mail addresses that can be found on the web site to send any unsolicited commercial information.
This web site may contain links to other sites. sartori-software does not monitor these other sites and is not responsible for the contents of such sites. Your access to such sites via the links contained on this web site is wholly at your own risk.

Confidentiality

sartori-software has an absolutely strict confidentiality policy.
All business- or personal information we get from our customers is treated as strictly confidential and will not be used for any purpose other than to accurately serve the customer's business.

Terms and Conditions for Custom Software Development and Technical Consulting

Project Analysis, Evaluation and Offer

sartori-software analyzes the scope of a software project in close cooperation with the customer.
After analyzing the customer's business needs, sartori-software compiles a detailed offer, including the software design and implementation strategy.

Analysis, implementation strategy, and offer compilation shall always be paid by the customer.

If the customer commissions the project, this value will be credited toward the total project volume.

If the project is not commissioned, these services will be invoiced at the applicable hourly rates.

Job Commission

Sartori-software accepts job commissions only in written form, via email or postal mail.

The price defined in the project offer is committing.

Software Implementation Phase

The software implementation is made according to the components/ modules/ functionalities defined in the project offer.

The implementation phase occours in strong cooperation with the customer, in order to create application(s) that perfectly fit the customer's business needs.

Supplementary activity not defined in the project offer is charged extra on an hourly basis, with the actual hourly rates applied.

Customer Communication and Responsiveness

To ensure timely project completion, the customer is required to respond promptly to emails and other communications from sartori-software.

If emails or communications are ignored, causing the project to stall, sartori-software reserves the right to charge time and material for the additional effort of following up, which will be invoiced separately from the project offer value, with the actual hourly rates applied.

Third party Companies, Systems and Software Components

License fees of any third party software component such as client, server, operating system etc. needed to operate a custom developed application, have to be cleared by the customer to the respective 3rd party software vendor.

If a software project is delayed because of a third party company, system or software component involved in the project, or the effort of sartori-software.com rises due to a third party company, system or software component, the additional effort will be charged per hour in addition to the project offer value, with the actual hourly rates applied.

Software Installation

When sartori-software installs test and/or production systems on the customer's infrastructure, target system sovereignty must be granted: full administrative rights for sartori-software on the target server(s) are required to configure and install components effectively.

If full administrative rights cannot be granted, the installation effort will be charged on a time and material basis, in addition to the project offer value, with the actual hourly rates applied.

Software Release and Acceptance Test

Once the implementation of the software has been completed, it is released to the customer. Detailed documentation as well as installation instructions are provided to the customer.

The final acceptance test has to be made by the customer, upon detailed instructions not necessarily delivered by sartori-software. The final acceptance test positive result has to be signed by the customer and sartori-software on the 'Software Acceptance' form provided by sartori-software.

By signing the 'Software Acceptance Form', the customer agrees that the software implementation, installation and configuration is correct and fits the business needs.
Any changes on the software functionality, re-installation or re-configuration after this point, will be charged by the applicable hourly rate.

Invoicing Terms

50% of the total project value is invoiced upon the release of the first installation package, typically delivered on a test or validation system.
The remaining 50% is invoiced after production installation or after a maximum time period of 3 months after first installation package release.

Payment Terms

The payment term for custom developed software and oll other services delivered, is 14 days without discount after the Invoice issue date.
All necessary information like wiring instructions in case of wire transfer are advised when invoices or order confirmation emails are sent.
We accept payments by bank wire transfer in EURO only.
If the payment is not made by the terms listed, the Invoice amount is increased by 12% annual interest for delay.
Furthermore sartori-software reserves the right to invoice admonition expenses.
All invoices rely on job commissions by customers and, consequently, there are no situations when sartori-software would have to refund payments made.
If no individual agreement has been made, the terms listed herein are committing.

Software and Source Code Ownership and Copyright

The source code of custom developed software is property of sartori-software. Sartori-software holds the full Ownership, Copy- and Distribution right of custom developed software.
Custom developed software, but not the program source code, even in its parts, can be used by the customer in every branch of its company without any additional charge.
Custom developed software and the program source code, cannot be disclosed by the customer to any third party whitout prior written permission of sartori-software.
The customer can change the source code, if disclosed, by its own only after prior written permission by sartori-software.
In that case warranty is void and sartori-software holds the right to refuse any further modification of that code.
The terms listed in this section might be overruled by individual agreements
If no individual agreement has been made, the terms listed herein are committing.

Warranty for Custom Developed Software

sartori-software gives 2 years warranty only on the functionality of custom developed software and under following condition:

If a sofware error occours, the issue must be documented by the customer by collecting as much information, like error messages and screenshots, as possible before contacting sartori-software.
If the software issue is reproducible and can be ascribed to a software bug, it will be fixed by sartori-software without charge within 2 years after 'Software Acceptance'.
After expriation of the 2 years warranty time, the fix will be charged at the applicable hourly rate.

Limitation of Warranty for Custom Developed Software

If a software error cannot be reproduced or it is caused by misconfiguration, missing system components, wrong installation or misusage of the software, the applicable hourly fee will be charged to research and fix the problem.

Warranty is void if source code is changed by any party except sartori-software.
Warranty is void in any case of attempt or execution of reverse engineering, manipulation or hacking of the software.

Sartori-software gives no warranty of any kind for 3rd party software components needed to operate a custom developed application.
If a program error is caused by a 3rd party software component, the applicable hourly fee will be charged to fix the problem

Sartori-software, has no liability to the customer or any other entity for any indirect, incidental,special or consequential damages whatsoever, including but not limited to loss of revenue or profit, failure to realize anticipated profits or savings, lost or damaged data or other commercial loss, even if we have been advised of the possibility of such damages or even if they are foreseeable, or for claims by any other party.

Valid from January 1, 2025
Changes might occour without prior notification

sartori-software.com 1997 - 2025 links to this website or its sub-sections are welcome
All trademarks and logos on this website are property of their respective owners

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